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At Stim Studio, we understand the importance of timely and reliable delivery of your projects. Our Delivery Policy is designed to ensure that you receive your completed projects within the agreed timeframe and to your full satisfaction.
1. Project Timelines
- Establishing Deadlines: At the start of each project, we work closely with you to establish a realistic timeline, taking into consideration the scope of work and any specific deadlines you may have.
- Updates and Communication: Throughout the project, we will keep you informed of our progress and any factors that might affect the delivery date. We commit to transparent communication to manage expectations effectively.
2. Delivery Method
- Digital Delivery: Most projects will be delivered electronically via email or a secure file transfer service, depending on the size and format of the deliverables.
- Physical Delivery: For projects requiring physical deliverables (e.g., printed materials), we will provide shipping options and tracking information. Shipping costs will be outlined in the project proposal and included in the final invoice.
3. Client Responsibilities
- Feedback and Approvals: To ensure timely delivery, we ask that clients provide prompt feedback and approvals at each stage of the project as outlined in the client service agreement.
- Providing Information and Materials: Timely delivery of the project also depends on the client providing any required information, materials, or access in a timely manner.
4. Delays
- Client-Caused Delays: If project timelines are extended due to late feedback, incomplete information, or other client-related delays, we will adjust the delivery date accordingly. Any additional costs incurred due to such delays will be communicated and added to the final invoice.
- Studio-Caused Delays: On the rare occasion that a delay is caused by us, we will take all necessary steps to minimize the impact on the project timeline and will keep you fully informed of any changes to the delivery date.
5. Acceptance of Deliverables
Upon delivery, you will have a specified period, as agreed in the client service agreement, to review the deliverables and request any final adjustments based on the scope of the project. Final acceptance of the project signifies that the project meets your requirements and expectations.
Stim Studio is dedicated to delivering high-quality services and products to meet your business needs. We strive to ensure that the process from start to finish is smooth, transparent, and satisfactory. If you have any questions about our Delivery Policy, please don’t hesitate to contact us.